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  • 15
  • 5 day


The goal of the training is to help participants improve their selling skills by providing relevant knowledge and creating hands-on experience.

Participants will learn about the modern sales model and approaches, psychological aspects and proven techniques. After completing the training, participants will be able to effectively manage a customer-oriented sales process.

The training is intended for both beginners and experienced consultants/sales representatives working in the field of sales. The mentioned training can be adjusted to the needs of both retail and corporate sales employees; Also on requests of call center employees working on outgoing calls.

Number of participants: 10-15 participants

Number of training days: 2-3 days

Covered Issues

  • Brief description of the topic discussed at the training:
  • Stages of the sales process
  • planning and preparation
  • Gaining trust/building rapport
  • Determining the client's needs
  • Needs determination techniques (ADAPT, SPIN)
  • Product/service offer
  • Using Cross Sell and Up-Sell techniques
  • Managing difficult situations
  • Dealing with rejection
  • Closing the sales process